High-Paying BPO and Call Center Companies Hiring in Metro Manila

Every company on this list runs some version of the same six-step pipeline. Entry-level voice accounts often compress it into a single sitting, while specialized healthcare, finance, or technical accounts add extra rounds and a longer background check.

Pay figures below reflect current job postings and aggregate averages from JobStreet, Indeed, and Glassdoor. Ranges vary by account, shift, and experience level, and several companies don't publish granular Metro Manila figures on any of these platforms, marked accordingly. For current openings, browse the full BPO and call center directory.

Pay figures reflect job postings and aggregate averages on JobStreet, Indeed, and Glassdoor as of this writing and vary by account, shift, and tenure. Confirm current openings and pay directly with each company before applying.

Pay is only half the picture. These ten companies have enough Glassdoor and Indeed review volume in the Philippines to show real patterns in work-life balance, work setup, and what employees say once they're actually on the job.

Stars are rounded to the nearest whole star from the underlying Glassdoor rating; the exact figure or range is shown alongside each one.

Capital One's Alabang site is currently posting Customer Service Representative openings with packages reaching 50,000 pesos, open to applicants with or without BPO experience, plus HMO coverage that extends to dependents. This is finance and banking work, expect KYC, fraud, and account servicing rather than generic inbound support.

Employees say is good: strong culture, HMO extended to dependents, and pay considered solid for non-management roles.

Employees flag as worst: inconsistent bonus and incentive structures across teams, and a promotion track some describe as political.

Foundever's pay band is unusually wide. Average monthly pay ranges from 17,800 pesos for standard retail customer service up to 59,400 pesos for bilingual customer service associates. Bilingual skills, night shift assignments, and completion bonuses are what separate the bottom and top of that range. Alabang and Makati sites accept Senior High School graduates with no prior BPO experience.

Employees say is good: night differential and paid training come up often.

Employees flag as worst: stagnant salary over multiple years of tenure, with some reviewers noting no hazard pay during the pandemic.

TDCX runs high-end digital advertising, gaming, fintech, and social media accounts out of Ortigas and BGC. Entry social media and chat support roles commonly post around a 28,000 peso base package plus a 30,000 peso new-hire bonus, transportation allowance, and HMO from day one, with no ceiling on yearly increases.

Employees say is good: good pay, HMO, and modern facilities.

Employees flag as worst: career growth and leadership development are the weak points reviewers point to most.

Concentrix's Eastwood and Bridgetowne offices in Quezon City post entry salaries around 28,000 pesos with milestone bonuses layered on top. Site-wide average pay runs from 17,300 pesos for client advisor roles to 69,000 pesos for technical leads, and the company is a consistently strong hirer for chat, social media, and non-voice accounts specifically.

Employees say is good: diversity and inclusion programs, structured training, and a recognition culture.

Employees flag as worst: layoff communication has drawn criticism, and salary progression can stall at certain job levels.

Optum's Quezon City postings for Customer Service Representative currently show 18,000 to 20,000 pesos to start, with a scheduled increase at month six and again at month twelve. This is healthcare account work (claims, provider support, benefits verification), and day-one HMO plus retirement benefits are the consistent draw rather than base salary.

Employees say is good: day-one HMO, supportive team environments, and genuinely good work-life balance show up across reviews.

Employees flag as worst: base salary that feels low against call volume and workload.

Teleperformance runs multiple hubs across Ayala, Aura, Eastwood, and Pasig, with pay reaching 30,000 pesos for experienced agents and a mix of hybrid and work-from-home account options.

Employees say is good: a professional, well-structured onboarding experience that reviewers say suits BPO newcomers well.

Employees flag as worst: some accounts run a strict management style, and first-timers report early anxiety adjusting to the pace.

Cognizant's Bridgetowne and Quezon City sites post blended voice, chat, and email accounts at 30,000 to 45,000 pesos depending on experience and educational attainment, with signing bonuses reported up to 40,000 pesos and no cap on basic salary growth.

Employees say is good: signing bonuses, profit sharing, and no ceiling on basic salary growth are the standout perks.

Employees flag as worst: a reversal from promised hybrid work back to full return-to-office is the most common recent complaint, alongside micromanagement on some teams.

Sutherland's Metro Manila roles span a wide range, from entry-level call center agent up to VP-level CX positions, with some accounts offering fully remote work.

Employees say is good: a safe, decent work environment with some fully remote account options.

Employees flag as worst: low salary with limited raises over time, and management that can feel clique-driven on certain teams.

TaskUs handles trust and safety, content moderation, and AI data operations for high-growth tech brands, with pay in the 16,000 to 24,000 peso range for call center agent roles and permanent work-from-home on select accounts.

Employees say is good: strong culture, frequent employee events, and permanent work-from-home on select accounts make it a popular entry point for first-time BPO workers.

Employees flag as worst: strict attendance policies, low pay relative to workload, and favoritism in promotions are the recurring cons.

Alorica's Cubao and Centris sites post call center agent pay in the 15,000 to 20,000 peso range, with onsite amenities like sleeping quarters, fitness centers, and medical clinics.

Employees say is good: friendly coworkers, flexible hours, and onsite amenities stand out.

Employees flag as worst: pay is considered low, particularly for night-shift entry roles, and unpaid overtime and inconsistent management come up frequently.

The posted base salary on a job ad rarely tells the full story. These are the details that actually determine what lands in a bank account each month.

The highest number on a job ad isn't always the best offer once night differential, bonus payout schedules, and work setup are factored in. Healthcare and finance accounts like Optum and Capital One tend to trade lower base pay for stronger benefits and work-life balance, while bonus-heavy accounts at TDCX and Cognizant front-load pay but ask for more in return. Matching the account type to what actually matters, take-home pay, schedule flexibility, or career growth, matters more than chasing the single highest number on a listing.

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